Shipping policy

Shipping & Delivery Policy

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At LadyLikeMe, we are committed to making sure your order reaches you safely and as quickly as possible.

We currently offer delivery to customers throughout South Africa.

1. Order Processing

Orders are processed after successful payment has been received and confirmed.

Please ensure that your delivery and contact details are correct when placing your order, as incorrect information may result in delivery delays or additional delivery costs.

Orders are generally processed and prepared for dispatch as soon as reasonably possible. Processing times may vary depending on product availability, order volume, weekends, public holidays, and other circumstances.

Where there is a significant delay in processing your order, we will make reasonable efforts to contact you.

2. Delivery Timeframes

Our standard delivery timeframe is approximately:

5–11 business days

Delivery times are estimates and may vary depending on your location, courier availability, public holidays, peak shopping periods, weather conditions, and other circumstances beyond our reasonable control.

Delivery to certain remote or outlying areas may take longer.

The estimated delivery timeframe does not include weekends or public holidays unless otherwise stated.

3. Shipping Costs

Applicable delivery charges will be displayed during the checkout process before you complete your purchase.

From time to time, LadyLikeMe may offer free shipping on selected orders, products, or promotional campaigns.

Where a free-shipping promotion applies, the applicable terms and minimum order requirements will be displayed at checkout or in the relevant promotion.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Please carefully check your:

  • Full name.

  • Street or physical address.

  • Apartment, unit, or complex details where applicable.

  • Suburb.

  • City/town.

  • Province.

  • Postal code.

  • Contact number.

LadyLikeMe cannot be held responsible for delays or failed delivery attempts resulting from incorrect, incomplete, or outdated information provided by the customer.

If a parcel needs to be re-dispatched because incorrect delivery information was provided, additional delivery charges may apply where permitted by law.

5. Order Tracking

Once your order has been dispatched, you will receive tracking information where available.

Your tracking information may be provided by SMS, email, or another communication method, depending on the delivery service used.

You can use the tracking information provided to follow the progress of your delivery through the relevant courier or delivery service.

Please note that tracking information may take some time to become active after the parcel has been collected by the courier.

6. Delivery Attempts

Our delivery partners may make one or more delivery attempts depending on their procedures.

Please ensure that someone is available to receive the parcel at the delivery address where required.

If a delivery cannot be completed because nobody is available, the address is incorrect, or the courier is unable to access the delivery location, the courier may contact you or arrange another delivery attempt in accordance with its procedures.

Additional delivery charges may apply if a parcel needs to be re-delivered due to circumstances attributable to the customer.

7. Delayed Deliveries

While we aim to meet the estimated delivery timeframe, delays can occasionally occur due to circumstances outside our reasonable control, including:

  • Courier delays.

  • Severe weather.

  • Public holidays.

  • High-volume periods.

  • Natural disasters.

  • Road closures or disruptions.

  • Technical or operational issues.

  • Unforeseen events.

If your order appears to be significantly delayed, please contact our customer support team with your order number so that we can assist you.

8. Lost or Missing Orders

If your order has been marked as delivered but you have not received it, please contact us as soon as possible.

We will work with the relevant delivery provider to investigate the matter.

Customers should provide their order number and any relevant delivery information to assist with the investigation.

9. Damaged Packages

Please inspect your package when it arrives.

If your order or product appears to have been damaged during delivery, please contact us as soon as reasonably possible and provide:

  • Your order number.

  • Photographs of the package.

  • Photographs of the damaged product.

  • Any other information that may assist us in investigating the issue.

We will assess the matter and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable South African consumer-protection laws.

10. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.

Please provide your order number and details of the issue so that we can investigate and assist you.

Where an item has been incorrectly supplied or is missing due to an error on our part, we will work with you to provide an appropriate resolution in accordance with applicable law.

11. Multiple Products in One Order

Where an order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfilment arrangements, or delivery requirements.

If your items are sent separately, you may receive more than one tracking notification.

12. International Shipping

At this time, LadyLikeMe primarily offers delivery within South Africa.

If international shipping becomes available in the future, the applicable countries, delivery costs, timeframes, customs requirements, and other conditions will be communicated on our website.

13. Contact Us

If you have questions about your delivery or need assistance with an order, please contact us:

LadyLikeMe

πŸ“§ Email: seek26store@gmail.com
πŸ“± Phone / WhatsApp: 079 676 9372
πŸ‡ΏπŸ‡¦ Location: South Africa

Please include your order number whenever contacting us about an existing order so that we can assist you more efficiently.

LadyLikeMe is committed to providing a reliable, transparent, and convenient delivery experience for our customers.