Refund policy

Return & Refund Policy Last updated: 10 September 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to contact us and request a return, subject to the eligibility requirements below and applicable South African consumer laws.

Eligibility for Returns To be eligible for a return, the item must generally be:

• In its original condition, unworn or unused.
• In its original packaging, with all tags attached where applicable.
• Accompanied by proof of purchase.

Returns that do not meet these requirements may not be accepted.

Wig & Hair Product Hygiene Policy For health, hygiene, and safety reasons, the following items are not eligible for return:

• Wigs or hairpieces that have been worn, tried on, styled, or had their lace cut or altered in any way.
• Wigs removed from their original packaging.
• Hair extensions, bundles, or closures that have been opened, installed, or used.
• Any wig or hair product that shows signs of use, product application, or alteration.

Please choose carefully before purchasing. If you are unsure about a product, contact us before placing your order and we will assist you.

Items That Cannot Be Returned The following items are also not eligible for return:

• Personal care and beauty products that have been opened or used.
• Sale items, unless we state otherwise at the time of purchase or the law requires it.
• Items returned without prior approval.

Nothing in this policy limits any rights you may have under the South African Consumer Protection Act (CPA).

How to Initiate a Return To request a return, please contact our support team with your order number and details of the item you wish to return. Returns must be pre-approved before being sent back. Items returned without prior approval may not be accepted.

If your return is approved, we will provide you with the relevant return instructions. For change-of-mind returns, the customer may be responsible for return shipping costs where permitted by law. Where an item is defective, damaged, or incorrect, LadyLikeMe will handle the return in accordance with the CPA.

Damaged, Defective or Incorrect Items Please inspect your order as soon as you receive it. If you receive an item that is defective, damaged, or incorrect, please contact us as soon as possible with your order number and photographs. We will assess the issue and provide a repair, replacement, or refund in accordance with the Consumer Protection Act.

Exchanges If you would like to exchange an eligible item, please contact our support team first. Where an exchange is not available, we may process a refund of the eligible item after which you can place a new order.

Refunds Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will generally be processed to your original payment method within 10 business days. Your bank or payment provider may require additional time for the refund to reflect.

Consumer Protection Act (CPA) Compliance LadyLikeMe is committed to complying with the South African Consumer Protection Act. Nothing in this policy removes or restricts any rights provided to consumers by law.

Cooling-Off Period for Online Purchases Where applicable, customers may have a 7-day cooling-off right in terms of the South African Electronic Communications and Transactions Act (ECTA), subject to the requirements and exclusions provided by law.

Contact Us For any questions regarding returns, exchanges, or refunds, please contact us:

📧 Email: seek26store@gmail.com 📱 Phone / WhatsApp: 079 676 9372 🕐 Business Hours: Monday – Friday, 8:00am – 5:00pm 🇿🇦 South Africa