Privacy policy

Privacy Policy

Last updated: 10 September 2026

LadyLikeMe respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, communicate with us, or otherwise interact with LadyLikeMe.

LadyLikeMe operates in South Africa and is committed to handling personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act, 2013 (POPIA).

By using our website or purchasing from us, you acknowledge that your personal information may be processed as described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide to us when you:

  • Create an account.

  • Place an order.

  • Subscribe to our marketing communications.

  • Contact us by email, WhatsApp, telephone, or other communication channels.

  • Participate in promotions, competitions, surveys, or other activities.

  • Browse or interact with our website.

Depending on how you interact with us, information we may collect includes:

  • Full name.

  • Email address.

  • Telephone or mobile number.

  • Billing and delivery address.

  • Order and transaction information.

  • Products purchased or considered.

  • Communication and customer-service information.

  • Information you voluntarily provide to us.

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and information about how you interact with our website.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders.

  • Process payments and refunds.

  • Arrange delivery of your purchases.

  • Communicate with you about your orders.

  • Provide customer support.

  • Respond to enquiries and requests.

  • Manage returns, refunds, and exchanges.

  • Improve our products, services, website, and customer experience.

  • Prevent fraud, misuse, or unauthorised transactions.

  • Maintain business and transaction records.

  • Send marketing communications where you have provided the appropriate consent or where otherwise permitted by law.

  • Comply with legal, regulatory, accounting, and security requirements.

We will only use personal information for purposes that are lawful and reasonably necessary for our business operations and the services we provide.

3. Shopify

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and process customer orders.

When you shop with us, your information may be processed by Shopify in accordance with Shopify's own privacy practices.

Shopify may process information such as your contact details, order information, payment-related information, device information, and information required to operate and secure the online store.

For more information, please refer to Shopify's Privacy Policy.

4. Payment Providers

We use third-party payment providers to securely process payments.

When you make a payment, certain information may be shared with the relevant payment provider to process and authorise the transaction, prevent fraud, and comply with applicable legal requirements.

LadyLikeMe does not ordinarily have access to your full card number, CVV, PIN, or other sensitive payment credentials.

Payment information is handled by the applicable payment provider in accordance with its own privacy and security policies.

Payment providers we may use include FastPay and other payment providers made available through our Shopify store.

5. Delivery and Service Providers

To deliver your order, we may share the information necessary to complete the delivery with our delivery partners, courier companies, fulfilment providers, suppliers, or other service providers.

This may include:

  • Customer name.

  • Delivery address.

  • Telephone number.

  • Order information.

We only share information that is reasonably necessary to fulfil the relevant service.

6. Marketing Emails and Communications

If you subscribe to our marketing communications, we may send you information about:

  • New products.

  • Special offers and promotions.

  • Sales and discounts.

  • LadyLikeMe news and updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.

Even if you opt out of marketing communications, we may still contact you regarding transactions, orders, payments, deliveries, returns, refunds, or other important service-related matters.

7. WhatsApp and Other Communications

If you choose to contact LadyLikeMe through WhatsApp, telephone, social media, or another communication platform, your information may also be processed by that platform according to its own privacy policy.

We may retain relevant customer-service communications where reasonably necessary to assist you, manage orders, resolve disputes, or comply with legal requirements.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly and to improve your browsing experience.

Cookies may be used to:

  • Remember your preferences.

  • Keep items in your shopping cart.

  • Maintain your session.

  • Understand how visitors use our website.

  • Improve website performance.

  • Support relevant advertising and marketing activities where applicable.

Some cookies may be placed by third-party services used on our website, including Shopify and other applications or services.

You can control or disable certain cookies through your browser settings. However, disabling some cookies may affect the functionality of our website or checkout.

9. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share personal information with trusted third parties where reasonably necessary to operate our business, including:

  • Shopify.

  • Payment providers.

  • Courier and delivery companies.

  • Fulfilment and logistics providers.

  • Technology and website service providers.

  • Marketing and communication service providers.

  • Professional advisers, where necessary.

  • Law-enforcement or regulatory authorities where legally required.

Third parties receiving personal information are expected to handle it appropriately and securely and only for the purposes for which it is provided or as otherwise permitted by law.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information where legally permissible.

  • Object to or restrict certain processing activities where applicable.

  • Withdraw consent where processing is based on consent.

  • Opt out of marketing communications.

  • Ask questions about how your personal information is being processed.

To exercise your rights or make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Processing and fulfilling orders.

  • Providing customer support.

  • Managing returns and refunds.

  • Maintaining financial and business records.

  • Resolving disputes.

  • Preventing fraud.

  • Complying with legal and regulatory obligations.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it, where appropriate.

12. Security of Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

If we become aware of a security incident affecting personal information, we will take appropriate steps in accordance with applicable law.

13. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, social-media platforms, or other services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with your personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.

The updated version will be published on this page with the revised “Last updated” date.

We encourage customers to review this Privacy Policy periodically.

16. Contact Us

If you have any questions about this Privacy Policy, your personal information, or how LadyLikeMe handles your information, please contact us:

LadyLikeMe

📧 Email: seek26store@gmail.com
📱 Phone / WhatsApp: 079 676 9372
🇿🇦 Location: South Africa

For privacy-related requests, please include sufficient information to help us identify your request and verify your identity where necessary.

LadyLikeMe is committed to protecting your personal information and providing a safe, transparent, and trustworthy online shopping experience.